Education and Scholorships

Introduction to Microsoft Dynamics 365 Modules


Microsoft Dynamics 365 is a cloud-based business applications platform that consists of CRM and ERP capabilities along with Artificial intelligence tools. It offers automated, and intelligent sales and marketing capabilities to connect, prioritize, and convert leads into customers. This tool is easy to use and deploy and t fully integrates with other Microsoft products. It is highly scalable and can easily scale up or down depending on your current team size, budget, and workload. To further know about it, one can visit Microsoft Dynamics 365 Business Central Online Training in India. It consists of various advanced features which are as follows:

  • Advanced filtering
  • Improved Forecasting
  • Case routing
  • SLA experience
  • App Modules
  • Site Map Designer
  • Relationship Insights
  • Relevance Search
  • Outlook access
  • Mobile Experience
  • Visual Process Designer
  • Learning Paths

Modules of Microsoft Dynamics 365:

Here are the types of modules that Microsoft Dynamics offers.

Finance & Operations

It is the accounting division of Dynamics 365 useful for streamlining and automating your supply chain system. It facilitates financial management and includes manufacturing tools for production planning, scheduling, cost management, Etc. This module helps in advancing your financial performance and closing accounts more quickly. It helps in creating comprehensive reports and improving profitability with the use of strategic monitoring.


This module helps in discovering and sustaining more sales-ready leads by going beyond basic marketing tactics. It converts prospects into business relationships and helps you in making smarter decisions to maximize your marketing ROI. It interconnects sales and marketing and helps you in generating more leads across various channels. Furthermore, it prioritizes leads, tracks progress, and automates hand-offs to marketing teams.

Field Service

This module helps you in developing a seamless, end-to-end service experience. It helps in determining service concerns and reducing operational costs along with delivering real and positive field experiences. This module develops your operational performance with IoT and improves your service experience by detecting, troubleshooting, and resolving issues. Furthermore, it provides customers with proactive updates and self-service portals.

Human Resource

HR teams use it to hire the best candidates by empowering them with the required tools. It provides new employees with all the necessary information they require to access a portal. This module also helps managers in handling resources and time efficiently by already providing all information to their new employees. Furthermore, it manages vacations, payroll, training, and everything related to employee management.


This module is ideal for improving sales of organizations that do B2B or B2C business. The sales module is useful in handling and building a cohesive sales process within your company. It consists of all the necessary assets you need to convert your client connections into a tangible turnover. Furthermore, the sales module empowers sellers to establish relationships with genuine and personal engagement.

Customer Service

It helps in managing the after-sales services of a company. It delivers quicker, more personalized service and adds more value to every communication. Furthermore, it allows a business to interact with customers on any device or channel. The Customer Service module helps in meeting growing customer expectations and makes it easy for agents to take the right action when necessary. Many institutes provide Microsoft Dynamics 365 Business Central Training institute in Noida and one can enroll in them to learn the use of these modules.

Project Service Automation

It is useful in increasing growth by efficiently optimizing the project management process. In addition, it also helps in increasing profitability by managing budgets and increasing productivity. Furthermore, it allows you to manage projects efficiently and optimize your resources. It helps in predicting project profitability along with improving productivity. Above all, it facilitates innovation with an adaptable and modern platform.

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